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Watch 5 pro with IOS

(Topic created on: 3 weeks ago)
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Ridas
Student
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Hi! I am trying to connect my Samsung watch 5 pro to Iphone 14 pro. I can find the watch and connect to it in "bluetooth" settings, but when i press "pair" on the galaxy watch app, it says "pairing" for 1-2 minutes and it fails. I have talked to customer support and tried all of the proper steps for troubleshooting, but nothing helps.

PS! The guy in live chat said that watch 5 pro is compatible with IOS. 

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16 REPLIES 16
Robin999
Maestro
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Don't know if the information in the below link is wrong or outdated, but it shows your watch as NOT compatible

https://www.samsung.com/us/support/answer/ANS00082502/

I don't use a Samsung watch or IOS so can't be 100% sure but it seems as if the Samsung CS agent was wrong.
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Ridas
Student
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Very strange. I read online that an Iphone shouldn't even find the watch, but those were old posts. My phone finds the watch, connects to it, it is only the app that fails to pair the two. 

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Robin999
Maestro
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Your watch relies on Google Play services, which iOS doesn't support.
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Ridas
Student
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Do you know how to get in touch with samsung technicians? Maybe they could tell me if the info on that page is outdated or not

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Robin999
Maestro
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Not directly, no, sorry. However, you can ask a question via the Samsung members app. Just tap on the support tab at the bottom of the page and tap 'Ask questions' under the Send feedback heading. You should receive a reply back in due course.
There may also be a community moderator who can offer to find out the information a bit quicker. They usually patrol the forums and are very helpful. Alternatively, another user may be able to confirm what the article claims.
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Ridas
Student
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The problem is that the samsung members app does not exist on IOS. So what to do?

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Robin999
Maestro
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Ahh sorry, assumed you had a Samsung account and another device. I could ask the question for you if you don't mind?
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Ridas
Student
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would be awesome!

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Robin999
Maestro
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OK. I'll ask now. I'll post back when I get a reply. So to recap. You have Samsung watch 5 Pro and want to know if it is compatible with iPhone 14 Pro. I presume you have the latest iOS update?
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