I recently bought a watch 5 Pro. I wore it for several weeks with no problem then, One morning I seem to recall shortly after I finished a workout, I noticed a red mark. Thought nothing of it then later that day it had developed into a burn. I moved it around my wrist where it promptly did the same, albeit I removed the unit sooner.
After several frustrating episodes of online chat I spoke with someone on 'product liaison' who asked a bunch of questions then ,arranged to have it picked up. Now more than a fortnight later I'm being offered a refund and being told there is no issue and that I must have developed a reaction to it. I've pointed put that not only am I not allergic to anything but that my use of anything that would have been one skin, such as soap etc, hasn't changed.
At the same time as purchase I also picked up a flip4 both because there was a decent deal on it, and I wanted to have a watch and phone the same make for compatibility reasons. Where do I stand in respect of this, because its not like they're offering ,me a different unit in exchange just the same watch back, and if I decline and mess about with the refund, then I'm stuck with a phone and possibly a different watch which lacks compatibility.