15-11-2022 11:11 AM in
15-11-2022 11:37 AM in
22-02-2023 09:40 PM in
My Galaxy5 Pro has burned me. Not allergic reaction. Burn is from sensor. They had me ship my watch in and are now asking to ship it back with no analysis or discovery done. They seem to be okay with their customer getting burned.
23-02-2023 09:12 AM in
Have you already spoken to our Product Liason Team about this, please? If not and you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.
12-03-2023 12:25 PM in
I had the same issue with my watch 5. They tested it.. Said it was fine then offered me a partial refund but only if I signed away any future claims I may seek regarding the burn.
That was October 22 and I still have a disfigured skin burn.
Samsung are more interested in limiting their liability than assisting customers their products have burned
But for the requirement to sign the, waiver I would have accepted their offer but I am not being blackmailed by them for a paltry few hundred quid
12-03-2023 12:35 PM in
Hi @carrzey, if you're still having this issue and are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and one of the other mods, or I will be able to get this escalated for you.