Sim not provisioned for voice 😒

[IndiW]

Hi All

I just scanned the Esim Qr code to my Galaxy Watch 5 pro Lte 

Esim sent by O2 UK 

And I am getting above message. 

Does this mean that I have to call O2 and get them to set it up from their side?

Ta 👋👍

[AndrewL · Accepted solution]

@IndiW: On your connected Galaxy smartphone, head to the Galaxy Wearable app > Watch settings > Mobile networks, and see if the eSIM has been activated from this location. Also, on the watch itself, head to Settings > Connections > Mobile networks > Auto. For further assistance, please reach out to O2 directly to ensure that the right mobile plan has been enabled on your account. 

[IndiW]

Brilliant.. Thanks buddy 👏👍

[wiesner8]

The Esim connection is to your actual mobile phone number you just pay a small monthly fee I think it's around £7 for 10Gb of data unlimited minutes and text. Hope this helps

[wiesner8]

I even make calls from my watch 5 pro lte. I forgot my phone one morning and thought that i had lost it but called my wife from the watch and my phone was at home. The watch uses the same number as your phone

[IndiW]

Sure, with O2, the phone has to be ON and I have heard, with EE the phone doesn't have to be on , in other words the watch is truly independent

[CW123]

I think this may be true with o2. Having a right farce trying to sort it out. Got watch to work on LTE with phone on but doesn't work with phone off so makes the whole point of it useless to me. Surely if I've committed to a 12 months SIM only contract with o2 I can get out of it because of this. I can't believe how difficult it is to set up is.

[IndiW]

Hey buddy, I may need your help,
I am with O2
Got the Esim
Scanned it to the watch (5 pro Lte)

However I haven't activated it just yet, I think I will have to call O2 and start paying £5

At the same time, as you said, practically it's useless, because phone has to be ON, that's why I didn't bother to activate it just yet

I might actually consider EE

Let's see

[CW123]

Don't bother as you have to go instore to get it set up, they cannot do it over the phone. I went in and was sat around for about 20 mins as they weren't very confident in setting it up and also told me would work with phone off. I've just got off the live chat with o2 and explained situation with them and fair play they will credit any early termination fee I get from porting my number over to say EE. But that is my plan, I will double check with EE to make sure that watch will work if phone is off. I know Vodafone also offer plans so might speak to them too. What a headache though

[IndiW]

Thanks sooooo much for the update friend. I thought there are no more O2 shops,
I think I will leave it or as you said, talk to EE,
Once you sorted, if you are OK, please share, your experience will benefit others, like myself. Tc friend. 👋