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Original topic:

Galaxy Watch 5 pro - Sleep tracking issues

(Topic created on: 05-10-2022 06:18 AM)
WIGANWAYNE
Apprentice
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Wearables

Hi someone please help me sort this issue before I send this ***** watch back 

 

Quite simply my watch doesn't track any of my sleep. I wear it each night and each morning no data has been tracked 

I've searched and searched for ways to fix this but can't seem to find any answers 

I've reset the watch twice , uninstalled the app and re installed  but still cant get it to do it .

I must point out that it did work for a couple of days but then completely stopped  

 

Thanks

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4 REPLIES 4
StuartR
Helping Hand
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Wearables
I put mine in bedtime mode and it's tracked my sleep 100% of the time, Without putting the watch in bedtime mode you can catch the watch face or buttons which may stop the recording of your sleep.
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WIGANWAYNE
Apprentice
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Wearables

Thanks for the reply , funnily enough I tried this last night . Still no joy ?😥

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-Robot-
Samsung Maker ★
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Wearables
Mine works fine too, I don't have power saving or bedtime modes on

I do have dnd on that's it
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WIGANWAYNE
Apprentice
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Wearables

Had an online chat with support this morning , the watch is going back tomorrow to be checked . 

To be honest I've been having quite a few niggling issues , not receiving notifications turning Bluetooth on and off solves this , watch set to vibrate when notification received but that's not working this morning .getting notifications but no vibration. 

Hopefully it can be sorted or replaced because I absolutely love