Galaxy watch6 pairing issue

[Findley473]

My Galaxy watch6 classic 47mm is saying that it's not compatible with my s24 ultra and can't pair 

[AsadM]

I'm sorry to hear you’re experiencing compatibility issues between your Galaxy Watch6 Classic and Galaxy S24 Ultra, @Findley473 

Please follow these steps carefully, these have resolved similar issues in many cases:

1. Restart both devices
   Turn off and back on both your Watch6 Classic and S24 Ultra. 

2. Uninstall & Reinstall Galaxy Wearable and Plugins

   • On your S24, uninstall both Galaxy Wearable and Galaxy Watch6 Plugin (or Gear S Plugin if it's installed).

   • Reinstall only the latest Galaxy Wearable app from the Play Store.

   • Let it auto-install the necessary Watch6 plugin during setup 

3. Clear Bluetooth cache
   Go to Settings > Apps > System apps > Bluetooth, then clear cache and data. Restart your phone

4. Check app permissions & battery settings
   Ensure Galaxy Wearable and Watch6 Plugin have all required permissions, are excluded from battery optimisation, and have “Allow restricted settings” enabled (if available).

5. Try a fresh pairing

   • Turn on Bluetooth on both devices.

   • With the Wearable app open, follow on-screen pairing instructions, confirming all prompts on both devices.

   • Be patient—sometimes setup pauses around 60–70% before completing. 

6. Factory reset the Watch (if nothing else works)
   On the watch: Settings > General > Reset, then attempt pairing again.

[Findley473]

I've tried all these and it still says it can't pair, and is incompatible 

[PaulM1]

Thanks for keeping us updated, @Findley473. I'm surprised to learn that those steps didn't enable you to pair your watch and phone.

If you're based in the UK or Ireland, I recommend reaching out to one of our dedicated Support Teams (using your preferred contact method) below:

https://www.samsung.com/uk/support/contact/   (UK)

or

https://www.samsung.com/ie/support/contact/ (Ireland)

Please choose the Technical product support option on the aforementioned portal and make contact with our Product Support Team. Our colleagues will ensure you get to the bottom of the pairing issue.

Just in case you're based outside those regions, you can find your local Support Team via the resource below:

https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

Please let us know when you get this resolved.