Samsung watch issues with exercise stopping

[Trevorlhill]

I am having issues with my Samsung watch 5pro.

Everytime I start a workout it stops after a few minutes and says "seems like you've stopped. Finish workout? 

I have turned off auto detect workout and also reset the watch but it is still doing it. The watch is snug on my wrist and I haven't had this issue before. I ly in the last few weeks. 

Any tips or advice welcome. 

[leonhardrocha]

Please vote "I have this problem too" above to give some attention to this issue 

[Zbotanon]

I chatted with support about the issue and they have no answer, but recommended I buy a 6 pro instead. I informed him that the 6 was having the same issue, according to the users on this forum. This is a ridiculous bug and it's only started since a recent update. 

[Mojoroboto]

I cannot figure for the life of me why the knobs at Samsung have no fricken clue. Like, we told you. It's a software issue. Fix the software. So stupid. 

[izzy33]

I have the 6 amd it did this to me today during my 5k i ended up having to run 4 miles instead of 3.1 to register the 5k work out and stats where all over the place not a cheap watch so not very happy

[AntS]

Hi all,

Anyone sent error reports and log files on this one? (Guide for how to send error reports for Wearables here if you need it: https://eu.community.samsung.com/t5/wearables/galaxy-wearables-how-to-send-error-reports-for-galaxy/... ) If you haven't, and you're able to, then the more people who send error reports & log files on the matter then hopefully the more it'll prompt the software developers to resolve.

[Trevorlhill]

"hopefully the more it'll prompt the software developers to resolve"

That whole sentence is disheartening.

[Mojoroboto]

I have sent an error report but I will not send one every time it happens. It happens dozens of times per workout. After spending thousands on Samsung products over the years, this situation has shown me it's time to ditch Samsung entirely. They do not care. This should be an easy software fix but instead they are just pretending like they have no idea. I will be getting rid of all my Samsung products moving forward. 

[bri_cheese]

Same issue, happened to me twice today after working properly for a couple of months.  Will follow this unless I crack it and get a Garmin instead for a proper fitness watch.  (On my Watch6, the fourth or fifth Samsung watch I've owned 😞 )

[CSevo81]

Again Today in my HIIT session, everyday I do HIIT it happens and a few other exercises, happened the other night playing tennis. Surely they can do a quick update and remove auto tracking when the "thinks" the exercise is over. What a dumb thing to add, it's bad enough the auto sensing an activity has started let alone stopped. Come on Samsung, I'm so tempted to get a different watch, my old Garmin never had this issue

[hawks321]

My watch sometimes turns itself off completely during a workout. Very annoying