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Original topic:

Galaxy Wearables: How to send error reports (for Galaxy smartwatches, Galaxy Buds)

(Topic created on: 13-07-2022 12:18 PM)
AntS
Moderator
Moderator
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Hi all,

 

Some of the steps have changed a little since 2018-2020, so thought I’d write an updated version.

 

If you encounter a problem or issue on your Galaxy Wearable, using the Galaxy Wearable app you can send a detailed error report to the Samsung Members team to request an analysis of what happened.

 

As soon as the issue occurs (within 15 minutes is best):

  1. Launch the Galaxy Wearable app and tap the 'more' icon (3 lines) on the left-hand side.
  2. Tap 'Contact us' and then tap 'Error reports'.
  3. Select device > [select the relevant device] > Next.
  4. Describe the issue accurately and in detail.
  5. Make sure 'Send system log data' is ticked.
  6. Send your error report by tapping on the > icon on the top right-hand side.

 

Steps with screenshots:

 

As soon as the issue occurs (within 15 minutes is best):

1. Launch the Galaxy Wearable app and tap the 'more' icon (3 lines) on the left-hand side.

Screenshot_20220713-112828_Galaxy Watch3 PlugIn.jpg

 

2. Tap 'Contact us'.

Screenshot_20220713-112838_Galaxy Watch3 PlugIn.jpg

 

3. Tap 'Error reports'.

Screenshot_20220713-112851_Samsung Members.jpg

 

4. Select device > [select the relevant device] > Next.

Screenshot_20220713-112902_Galaxy Wearable.jpg

 

5. Tap 'Frequency' to indicate how frequently the issue occurs.

Screenshot_20220713-112917_Samsung Members.jpg

 

6. Describe the issue accurately and in detail in the box.

Screenshot_20220713-113004_Samsung Members - Copy (3).jpg

 

7. Make sure 'Send system log data' is ticked.

Screenshot_20220713-112940_Samsung Members.jpg

 

8. You can also attach any screenshots or videos you have showing the issue by tapping on the paperclip icon.

Screenshot_20220713-113034_Samsung Members.jpg

 

9. Send your error report.

Screenshot_20220713-113004_Samsung Members - Copy.jpg

 

The data is anonymised and only held for the duration of the investigation.

 

Sending accurate, well-described error reports with log files and as much info about the issue as you can is particularly good for quicker identification and fixes of any software issues that you may be experiencing. And the more good error reports that are sent about something the better – so definitely use the Samsung Members Community to encourage other users encountering the same issue to send them.

 

(For those who may be interested, the older topic is here: https://eu.community.samsung.com/t5/wearables/galaxy-watch-gear-smartwatches-how-do-you-submit-an-er...)

2 REPLIES 2
SrJosepz
Explorer
Options

There is no contact us option after 3 lines menu. Version 2.2.50

MarkBT52
Explorer
Options

How do you contact when using a OnePlus since this option does not exist and the store says "not valid for your device" for the required update?

 

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