Hi all,
Some of the steps have changed a little since 2018-2020, so thought I’d write an updated version.
If you encounter a problem or issue on your Galaxy Wearable, using the Galaxy Wearable app you can send a detailed error report to the Samsung Members team to request an analysis of what happened.
As soon as the issue occurs (within 15 minutes is best):
- Launch the Galaxy Wearable app and tap the 'more' icon (3 lines) on the left-hand side.
- Tap 'Contact us' and then tap 'Error reports'.
- Select device > [select the relevant device] > Next.
- Describe the issue accurately and in detail.
- Make sure 'Send system log data' is ticked.
- Send your error report by tapping on the > icon on the top right-hand side.
Steps with screenshots:
As soon as the issue occurs (within 15 minutes is best):
1. Launch the Galaxy Wearable app and tap the 'more' icon (3 lines) on the left-hand side.
2. Tap 'Contact us'.
3. Tap 'Error reports'.
4. Select device > [select the relevant device] > Next.
5. Tap 'Frequency' to indicate how frequently the issue occurs.
6. Describe the issue accurately and in detail in the box.
7. Make sure 'Send system log data' is ticked.
8. You can also attach any screenshots or videos you have showing the issue by tapping on the paperclip icon.
9. Send your error report.
The data is anonymised and only held for the duration of the investigation.
Sending accurate, well-described error reports with log files and as much info about the issue as you can is particularly good for quicker identification and fixes of any software issues that you may be experiencing. And the more good error reports that are sent about something the better – so definitely use the Samsung Members Community to encourage other users encountering the same issue to send them.
(For those who may be interested, the older topic is here: https://eu.community.samsung.com/t5/wearables/galaxy-watch-gear-smartwatches-how-do-you-submit-an-er...)
