Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Connection and stability

(Topic created on: 21-03-2024 07:27 PM)
183 Views
LoWkEy
Apprentice
Options
The Galaxbuds Pro 2 has been cutting out numerous times while engaged in music or video playback. The same phenomenon occurs when viewing YouTube after the update to the new Galaxy Buds Pro 2.
0 Likes
2 REPLIES 2
AndrewL
Moderator
Moderator
Options

@LoWkEy: I'm sorry to hear that you have been experiencing this issue with your Galaxy Buds Pro2. To troubleshoot the situation, please take a look at the steps in the link below from our friends at Samsung US, to see if this helps.

https://www.samsung.com/us/support/troubleshooting/TSG01208805/

You may also wish to unpair and re-pair the Buds via Settings > Connections > Bluetooth > On > Tap the cog to the right of your Buds > Unpair > Toggle Bluetooth off, then on again > Place the Buds in the charging case, close the lid for 3 seconds, then open it to automatically enter pairing mode, and follow the on-screen prompts. 

LoWkEy
Apprentice
Options
Tried everything problem is same cutting off can't listen with continuity
0 Likes