Samsung watch 6 classic keeps losing connection.

[Members_byB03tj]

Used to have watch 2 and it worked great with calls and messages and everything but my wife got me the watch 6 for Xmas and it's useless. Only stays connected to my phone (not Samsung) for 2 to 3 days and then disconnecting itself and won't reconnect. It's getting to be a pain. How do I sort this out. I have looked online and it appears to happen with a Samsung phone too. I was going to replace my phone but looks like that won't help either. Has anyone managed to sort this problem out?

Thanks

[Members_xrYIPqd]

Got a GW6 for Xmas. My phone is a One plus Nord 2 5G. I had a first loss of pairing in January. I had to reset the watch to factory settings to reestablish the link with the Wearable app. My settings were properly recovered, but the whole process is clumsy and a pain in the...

Second loss in February, again had to reset the watch to factory settings. Again I had to repeat the procedure a couple of times to get it to work as it often hangs before reaching the end. 

Third loss a couple of days ago. I managed to recover the link after a factory reset, but I lost the link after a few minutes. Since then I have repeated the factory reset procedure about four times but have not managed to reestablish the link. I now have a useless unconnected Gw6!

To me this clearly points to a messy /unstable Wearable app and to a clumsy reset procedure. I do hope Samsung will fix this very quickly before I have to return the watch. I was a happy user of an amazfit watch for several years and never experienced a single loss of connection with the zepp app. 

[FP_wearable]

I once got a message about data that was deleted from Google Play services. That is likely the cause why the Wearable app sees the phone as a new phone and loses connection to the watch. So i think the Wearable Apps registration in the services is crappy. It is just not a good match between the two. Very annoying indeed.

[seididieci]

Same here. My phone is a OnePlus Nord with latest LineageOS. I had my first connection loss after the phone completely discharged 3 weeks ago... After that, the pairing lasts 4/5 hours and then disconnects. The phone continuously try to connect to the Watch 6 but it fails. So the battery of both devices is drained really fast.. Very bad from Samsung

[Paddydog]

My wife & i got watch 6s when we upgraded our phones. They disconnect every time they have to be recharged (which seems to be daily).

[Chase303]

As a software dev I can tell that there is absolutely NO reason why a temporary lost connection to a device should lead to such a reinstall armageddon now about every week.

There is just no explanation.

It is a  99% useless device in that state!!! At least it displays the time with OLED.

Edit: I have a xiaomi redmi note pro 13 and tried everything to make the connection stable, but had now to reset the watch about 3 times, spending about three weekends. So I give up. If anybody can explain me in words I can understand why this happens (like said, I am a C++ dev for 25 years) I am all ears. And don't come with complexity or security. You have to always balance security and functionality and if bluetooth does not work, you can for example use WLAN to keep the connection

350 Euro for this ?? 

Edit2: Is there maybe any phone which is known to work with GW6 _flawlessly_ which is NOT high-end ?
I can not pay additional >500 € for a new phone. 

DOES ANY REAL WORKING SOLUTION EXIST AT ALL?

Edit3: Now the wearable app lost the connection while my phone was in my pocket all the time. 
So the watch is now completely unusable for me. Sorry for my rant, but it sucks. 
Will wait for wear os 6 as the last option.

Edit4: It is sunday and I will probably use the whole day to fix something which can not be fixed as SAMSUNG DOES ONLY CARE ABOUT PROFIT 

Edit5: Yep it is true. This time I reinstalled every samsung app and it hangs at 85%.  I suggest to make it even more complicated. You could for example sell an additional third samsung encryption bracelet on the other wrist. Which connects with... NFC? Heck, you will never get it

Edit6: I want a personal excuse of the SAMSUNG CEO and I want to never work again

[Xyz16]

Bro I should've never bought this *****, paid money to use high quality tech and be in comfort, did not pay money to be in a hassle. I should've gone for pixel watch 2 mann. Regretting my decision everyday.

[Chase303]

Thanks. The thing is that we can and better should not compete against capitalism.
I will sell the watch and/or the mobile. 

Not that any  rant will change samsungs behavior, so I will tell everyone that they suck for the rest of my life since I am very confident that this problem is intentionally constructed.

I will never forget this.

If you are sure the watch works for you, you can buy it from me in germany here:

Sorry again for the rant

[seididieci]

UPDATE: After one week of my previous post, I installed an OTA update from LineageOS and the connection problem disappeared. After some weeks of continuous use (and lineage weekly upgrades) I can confirm that now pairing is loss only when the phone and the watch are too far, but then they reconnect immediately after they get closer... So I'm actually (and luckly) in a full working situation.

Maybe the problem has something to deal with phone bluetooth drivers or kernel version, I didn't investigated... But if that is the problem, samsung should be more precise on supported phones/android versions...

I hope this informations will help someone... Good luck!

[mihalyn90]

Well i managed to get some log dumps and sent them to samsung... also Nord 2 5G user here and seems like this is getting very annoying... Samsung says to send it back to warranty :)) this is funny as the watch is 2 weeks old... tried every possible way... i wake up with a notification that Manager Plugin does not have access to notifications and the watch says disconnect and re-set to re-pair...

Kindly highlighting the re-pair statement... so they actually know that it has been disconnected from the phone... but nobody knows why... if you wish, i can send the logs...

[Chase303]

Thanks. I have put down the watch and live without it. A matter of getting used to it.

It is  IMHO_intentionally annonying_. You have to reset and reinstall everything _completely_ when some signal is temporarily lost.
Like I said, there is NO explanation. It should be simple but intentionally is not.

Samsung does not have to explain it. The only way these days to get your right is a shitstorm, but in this case, capitalism is stronger again 

Edit:  It reminds me of the emission scandal in germany. So, if anybody can find a proof by reverse engineering about 35 plugins that non samsung mobiles intentionally break the connection, we could sue samsung the next years 😂

And even IF somebody would find a proof, samsung could live with ANY penalty and STILL annoy a lot of people with connection-"problems" with their next watch