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Samsung Watch 4 Classic Burning My Wrist

(Topic created on: 24-04-2023 10:51 AM)
9394 Views
Walaa Hassan
Apprentice
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I'm wearing the Watch 4 Classic for the past 2weeks and noticed the burns recently. Swapped it over to my right wrist and somehow that got burned faster

At first I thought it was like allergy from all the sweat stains etc. Washed the watch and cleaned it. My left hand now has a patch of much drier skin with irritated center. Went Googling on Samsung Watch 4 skin irritations and holy cow....it's not just me facing this! Kinda disappointing as I was wearing the Watch almost 24/7 besides shower and charging it to monitor my Health...and Sleep. Found a comment on Reddit suggesting to turn off the Monitor Blood Oxygen whilst sleeping to help and let's see if that works. Otherwise, it's kinda pointless getting a smart watch ain't it20230424_113628.jpg20230424_114055.jpg20230424_114057.jpg

28 REPLIES 28
Hudz
Voyager
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I've got the same watch never had that problem, might be your skin is reacting to something else or maybe sweat.
AaronAJ
Moderator
Moderator
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@Walaa Hassan 

I'm really sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively, please reach out to our Help Desk directly, and an advisor will be able to pass your details to the relevant department for further assistance. 

https://www.samsung.com/uk/support/contact/


Gazza40
Pathfinder
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It's not sweat or the strap as people are saying. It's the sensors on the back that affect certain peoples wrist. This is a big problem with samsung watches yet they refuse to acknowledge it !!
Walaa Hassan
Apprentice
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Thanks for your quick response
Unfortunately I'm not in the UK or Ireland
I am in Egypt

Thank you very much

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Walaa Hassan
Apprentice
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Yes, you are right, many people have faced this problem

Walaa Hassan
Apprentice
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no its not 

It's the sensors on the back that affect certain peoples wrist

i had samsung smartwatch 2 for 3 years and i had no issue with it 

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Walaa Hassan
Apprentice
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no its not 

It's the sensors on the back that affect certain peoples wrist

i had samsung smartwatch 2 for 3 years and i had no issue with it 

 
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AaronAJ
Moderator
Moderator
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@Walaa Hassan Ah! We take these situations very seriously, therefore, please contact a colleague in your area via this link: https://www.samsung.com/eg/support/


Bigtasty65
Hotshot
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If it's not an allergic reaction then everyone would have this complaint when wearing the watch surely?
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