Samsung Watch 4 Classic Burning My Wrist

[B00TiKi]

I just got the new Samsung Galaxy 4 Classic. I have had it a little over a week now. My issue is it is putting a burn mark on my wrist where the sensor touches. I have my watch monitor all day to monitor my activity, heart rate, stress etc...

After a few days, my wrist started burning. (Please see the attached photos) I took the watch off for a few days and put on some coconut oil, and Epsom salt and it started to heal. What's left is a perfect circle that matches the very inner circle of the sensor.

This is very concerning to me as I wear normal watches every day and this does not happen. This seems like a laser issue with monitoring.

After two days of not wearing the watch and putting on treatment

[mckruger]

already been in contact with samsung. told me they would reach out within 24 hours. For an issue like this, I find that unprofessional. There could be a major issue with you watch!

[Members_vU9fnYo]

@samsung I have exactly the same problem. Same here, very concerned about this. Didn't have this with the GW3 (classic). Love the technology but its literally burning my skin. I worn a lot of metals on my skin and never had this before. 

[oktaviani puspita]

Hey

I have similar issue too. After using galaxy smartwatch 4 for 2 days (only taking off when charged and shower), then i  started to feel itchy and burned on my wrist where the sensor touches. Is there any resolution on this? Is it malfunction or rather sort of skin sensitive? I read actually many people has this issue

[AntonioSoares]

It seems to have a pattern. It's the device.

Do you have continuous heart rate monitoring turned on? Try to change to sample each x minutes.

I don't own one (Using Galaxy Watch R800), so I don't know if it's possible to change the settings.

[Sam_UK]

Hi @Members_vU9fnYo and @oktaviani puspita. We've sent you a private message regarding your posts.

[Members_vtV2Kkj]

Hey I got a similar issue. It doesnt feel hot or burns to be honest. I only have sleep tracking on and hearthrate all x minutes. But after some weeks I got a red area on my wrist. Its like a little bit bigger than the Sensor. I hope it can be solved I love the watch. My skin on my wrist just looks like it got older 🤔

Using the 44mm sports version

On the picture you can still see it a little bit. But its already old and not red anymore

 

[ChelseaH]

Hi @Members_vtV2Kkj I've dropped you a private message about your post! I'll keep a look out for your reply!

[Cam8]

Galaxy watch 4 burned my wife wrist.

 

 

Left a review on Samsung website about this and it got removed. 

[Kara1984]

I just bought the same galaxy watch 4.       44 mm. Today it over heated I have photos of it and a burn. I called today to report it was blown off in the process of removing watch I dropped and broke my phone in witch I was told owell that's not our problem! I this is the second watch from yall that has burned me. I think at this point I need a lawyer 

[Kara1984]