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Original topic:

Samsung Watch 4 Classic Burning My Wrist

(Topic created on: 07-09-2021 11:04 PM)
38976 Views
B00TiKi
Apprentice
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I just got the new Samsung Galaxy 4 Classic. I have had it a little over a week now. My issue is it is putting a burn mark on my wrist where the sensor touches. I have my watch monitor all day to monitor my activity, heart rate, stress etc...

After a few days, my wrist started burning. (Please see the attached photos) I took the watch off for a few days and put on some coconut oil, and Epsom salt and it started to heal. What's left is a perfect circle that matches the very inner circle of the sensor.

This is very concerning to me as I wear normal watches every day and this does not happen. This seems like a laser issue with monitoring.

20210907_174553.jpg20210906_155316.jpg

After two days of not wearing the watch and putting on treatment

20210907_174752H.jpgwatch-wrist.jpg

387 REPLIES 387
mckruger
Student
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already been in contact with samsung. told me they would reach out within 24 hours. For an issue like this, I find that unprofessional. There could be a major issue with you watch!

Members_vU9fnYo
First Poster
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@samsung I have exactly the same problem. Same here, very concerned about this. Didn't have this with the GW3 (classic). Love the technology but its literally burning my skin. I worn a lot of metals on my skin and never had this before. 

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oktaviani puspita
First Poster
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Hey

I have similar issue too. After using galaxy smartwatch 4 for 2 days (only taking off when charged and shower), then i  started to feel itchy and burned on my wrist where the sensor touches. Is there any resolution on this? Is it malfunction or rather sort of skin sensitive? I read actually many people has this issue

AntonioSoares
Voyager
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It seems to have a pattern. It's the device.

Do you have continuous heart rate monitoring turned on? Try to change to sample each x minutes.

I don't own one (Using Galaxy Watch R800), so I don't know if it's possible to change the settings.

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Sam_UK
Moderator
Moderator
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Members_vtV2Kkj
Explorer
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Hey I got a similar issue. It doesnt feel hot or burns to be honest. I only have sleep tracking on and hearthrate all x minutes. But after some weeks I got a red area on my wrist. Its like a little bit bigger than the Sensor. I hope it can be solved I love the watch. My skin on my wrist just looks like it got older 🤔

Using the 44mm sports version

On the picture you can still see it a little bit. But its already old and not red anymore

20211105_092738.jpg

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ChelseaH
Voyager
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Hi @Members_vtV2Kkj I've dropped you a private message about your post! I'll keep a look out for your reply!

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Cam8
Journeyman
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Galaxy watch 4 burned my wife wrist.

20211107_195750.jpg

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Left a review on Samsung website about this and it got removed. 

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Kara1984
First Poster
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I just bought the same galaxy watch 4.       44 mm. Today it over heated I have photos of it and a burn. I called today to report it was blown off in the process of removing watch I dropped and broke my phone in witch I was told owell that's not our problem! I this is the second watch from yall that has burned me. I think at this point I need a lawyer 

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Kara1984
First Poster
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Screenshot_20211109-150747_Message+.jpg

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