Samsung galaxy watch caused burns on my wrist

[Sia80]

My watch has caused this on my arm!!!

[AndrewL · Accepted solution]

@Sia80: I'm really sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively, please reach out to our Help Desk directly, and an advisor will be able to pass your details to the relevant department for further assistance. 

https://www.samsung.com/uk/support/contact/

[roulak]

I had the same issue! it left a permanant scar on my wrist!

stay away from these watches! 

[Ninaf83]

 ive got the same issue. I have the new galaxy watch 4G. The burn mark is exactly where the lazer makes contact with the skin only. 

[crad]

Same im using silcone strap on a s3 frontier and it burnt my wrist on the side

[carrzey]

Agree. I have a similarly scar from a watch5...been there 5 months now

[DannyT]

Everyone on this thread, please do send through the private messages, so we can get this looked into for you.