As a customer who is extremely excited about Samsung household appliances and devices I never in a million years expected to experience the treatment I have received from Samsung liaison support service.
I got badly burned by my Samsung Galaxy watch and I made contact with support but was absolutely shocked by how I was mad to feel like a liar and insignificant.
The injury sustained fro wearing the Galaxy watch was so bad it got infected and I had to be treated intravenously with a very strong antibiotics as a blood disorder suffer my immune system is not very strong anyway; therefore dealing with this burn was a horrible ordeal for me.
To top it all, being made to feel like a liar, or that I imagined the whole thing in my head has left me baffled, perplexed and just all together impacted my physical and mental well-being.
For a product that was created to promote good health and general well-being, its give mea very negative experience and total like of trust in the brand as a whole.
After several attempts to discuss this with Samsung with hope of a reasonable and fair outcome has failed, I have now sought legal advice.
My opinion from my experience is that Samsung, have acted with impunity treated me unfairly.