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Original topic:

Poor Straps!

(Topic created on: 18-04-2021 08:19 AM)
Cat2k1
Apprentice
Options
Wearables
Can you please change the straps of the Gear Fit to be the same as a watch buckle? My Gear Fit(e) strap has broken and has made the whole device useless.

The straps needs to be made so that it can be replaced if damage without making the whole device useless.
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1 REPLY 1
AndrewL
Moderator
Moderator
Options
Wearables

@Cat2k1: I'm sorry to hear that you have experienced this issue with your Galaxy Fit e. I've had a look into this for you, and sadly a replacement strap is not currently available on our website or via our retail partners.

https://www.samsung.com/uk/mobile-accessories/galaxy-fite-strap-su375-et-su375mbegww/#benefits#benef...

I understand that it isn't ideal, however you may wish to explore your options via a reputable third party retailer. Alternatively, if the device is less than 6 months old, please reach out to our Help Desk via the link below to explore your options regarding a warranty replacement.

https://www.samsung.com/uk/support/contact/

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