18-04-2021 07:19 AM
18-04-2021 12:14 PM
@Cat2k1: I'm sorry to hear that you have experienced this issue with your Galaxy Fit e. I've had a look into this for you, and sadly a replacement strap is not currently available on our website or via our retail partners.
I understand that it isn't ideal, however you may wish to explore your options via a reputable third party retailer. Alternatively, if the device is less than 6 months old, please reach out to our Help Desk via the link below to explore your options regarding a warranty replacement.
https://www.samsung.com/uk/support/contact/
19-09-2021 08:31 PM