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Original topic:

Phone calls in standalone mode

(Topic created on: 16-07-2021 03:47 PM)
Bel1983
Explorer
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Wearables
I have the 4G Watch3. It's connected to my phone plan on O2. 
I have full functionality over bluetooth. 

Operating in standalone mode, I can text and receive texts but I can't make or receive calls or get any other notifications. I've checked the 4g signal and I have full signal, so it's not that. 

As far as I can tell, all the settings are correct. Sim is enabled, phone settings allow for texts and calls on other devices etc. When I turn everything off on my watch at home (as a control test), it says 'switch to mobile data?', I say yes and it then says, 'connect to Bluetooth'.. which I obviously can't do as I am out of range. I shouldn't need to, because I have a sim in the watch. This is the same message I get when I'm out of range of WiFi or my phone. 

Does anyone have any thoughts on what's going on at all please? The connection must be OK as I am receiving texts. Although I did see in another thread that texts connect to the phone, whereas calls bypass it. But surely if I didn't have any signal to the sims they wouldn't show as 4g? It has told me I'm registered on the network, which it wouldn't if my sim was disabled. 

Thanks :smiling-face:
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13 REPLIES 13
LeoXXL
Explorer
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Wearables
I do have Samsung 4G watch that works on Bluetooth and as well stand alone. However in order to work as stand alone, you need your eSIM on your phone be activated by your provider and in my case, on Vodafone at a cost of £7 per month. If you have done that with your provider and still not working? Do contact them directly.
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Bel1983
Explorer
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Yes I have the esim. Set up by o2 yesterday. They've said all connections are as they should be.. so no idea what is going on.
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marky1
Apprentice
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To be honest I am so disappointed with Samsung dave I'd just give it back I have lots of Samsung gadgets and 1 television jas gone wrong I just can't believe that a company like this is so bad at repairs if I'm very lucky it will be fixed in about a week and a half which will meen its taken 3 weeks my television is 10 months old they also told me that of they couldn't repair it the would replace it with a RECONDITIONED ONE
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papashaun
Helping Hand
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Wearables
You might want to check in the Galaxy Wearable app - Mobile Plan on your phone that the watch has been linked to your O2 plan
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Bel1983
Explorer
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It says it has. Everything has been checked by o2 and declared working. I'm at a complete loss. It's exactly the same story with my mum's.. both sims set up in o2 store yesterday.
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papashaun
Helping Hand
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Wearables
In the Galaxy Wearable app - Mobile Plan - is it showing O2 as Service provider and showing Service State as in service ?
Also maybe check settings on the watch itself Settings - Connections - Mobile Network and check Auto is on and also Mobile data is on
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papashaun
Helping Hand
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Just also thinking when I set mine up with Vodafone they said it could take a day for everything to be fully activated - from memory I think it maybe was the day after before it all worked ! Can't remember if I also powered the watch off and back on !
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Bel1983
Explorer
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Yes all those connections are saying as they should. Maybe tomorrow it will kick in 🤞
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papashaun
Helping Hand
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🤞 - if not then maybe could try calling O2 support or check the FAQ"s on the O2 website or Google
If still not work might be worth reposting on here specifying " O2 " in the title and maybe someone else who uses O2 can help in case is something specific to them
Hope you get it sorted
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