Well, I understand the process better now; the bottom line being, the promotions team are useless!
Basically; your supposed to send the parcel to the Royal Mail with the label attached 'Freepost Promotions', and they can find out who has sent it back based on the area you dropped it off to. (Apparantly). A word of warning though if you do, do this; you can't get proof of postage with the Royal Mail, and I personally don't like the idea of sending £100's of pounds in the post.
I ended up asking them to collect via email; but 2 weeks in, and they're still struggling to collect it. I gave clear, and simple instructions to pick it up at my home address on weekends, and work address on a weekday. Well; they only do weekday collections, and they decided to collect from my home address. Also, each time you email them, a different person replies, who has no idea what's going on.....
It's apparantly now getting collected today (unlikely at this time), or tomorrow. But i shalnt hold my breath.
I'm just hoping that they still exchange the watch, as it's took me nearly a month now, and the warranty expires after a month, (maybe it's a part of the master plan!).
Good luck with sending yours back; you're going to need it!
Jamie
