This is my last resort since nobody with Samsung will help me over the phone or get back to me.
This morning I received an email asking if the reply in this thread solved my issue. The reply that I wrote, adding more information. This email of course had no contact information for Samsung.
Where is the Samsung support?
Hey any updates on this.
I have the same issue but with a £1200 phone and I returned it on the 1st of April due to it being faulty and just yesterday after opening 5/6 tickets like you did I get an email saying that a return is being initiated and that I should return the phone now. Called again twice since but the customer service are too thick and are struggling to understand that they've already had the phone for 2 weeks
The last 4 times I called I specifically asked for the case management dept. I was told someone would call me this Wednesday but no one did. I finally got a hold of someone helpful yesterday who sent me an email about my refund that I never received and I signed up and entered bank info to finally get a refund that should hit my checking account in 7 days or so.
I don't know why the first 20+ calls couldn't have gone this way. It's like they were all just trying to transfer me or get me off the phone. I'm not anti Samsung either, my wife and I both have s10 phones and like them. It's just a nightmare to go through this refund process.
They've had my galaxy watch since 2/3 now.
So I would recommend entering whatever numbers you need to enter to get a human on phone, then immediately ask for case mgmt dept, then ask them to send you the email about your refund and stay on the phone. Tell them you do not want another ticket opened. I think every time a ticket is opened it delays it more and more.
I have a similar issue.
I returned for refund three products, a galaxy watch 2, a wireless charger duo and a galaxy book flex. This was beginning of last week. I had an email friday confirming the refund for the watch and the duo charger, but nothing about the laptop. I raised it with them, by replying to the open ticket. They advised the will chase up with logistics. A couple of hours later a got an email and a text message to notify me of a dpd collection tomorrow which was arranged by samsung. i already sent them all the products, icluding the laptop, but this seems to be somewhere, we don't know where yet.
Have you managed to sort your issue?