Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Lots of Problems with Galaxy Watch5 Pro

(Topic created on: 24-10-2024 06:11 PM)
1128 Views
BuzzB
First Poster
Options

I'm having lots of problems with my Galaxy Watch 5 Pro. I've had it for a few months but this all started in the last few days.

 

1) I keep getting a message to allow notifications for the watch. I've agreed to all notifications but I still get the message (mostly on my phone.)

 

2) The watch is show that my phone is playing a video with the little dancing music note at the bottom of the watch screen. My phone isn't playing a video. I tried to turn it off but nothing happens. I turned off media controls on the watch but it won't go away.

 

3) Notifications have stopped appearing completely even though they are turned on.

 

4) I had the Google Pay app on my watch face but it keeps disappearing. When I go to customize the watch face, the app shows as being there but it is invisible on the watch face itself.

 

I've tried turning the watch off a couple of times but that has not helped. Software is up to date.

 

Any ideas what I can do to fix these?  TIA

1 REPLY 1
JAMES4578
Samsung Members Star ★★
Options

Hi @BuzzB  seems to be a few bugs.  you could try wiping the cache partition following these steps:

You should have the battery fully charged  though before starting this process on your smartwatch.
1. The Samsung Galaxy Watch must be turned on.

2. Now press and hold the "HOME" and "BACK" buttons simultaneously until you see the Samsung logo with "Rebooting".

3. Now release both buttons immediately and now press the home button (top right) quickly one after the other.

4. You are now in the boot menu of the Samsung Galaxy Watch. In this menu you can scroll with the "HOME" button by pressing it repeatedly.

5. Now navigate to the menu item "RECOVERY" and then press and hold the "HOME" button. This will reboot the Samsung Galaxy Watch into Android recovery mode.

6.You are now in recovery mode, which is similar to that of Samsung Galaxy smartphones.

7. Now press the "BACK" button (lower button on the right) until you have selected the menu item "WIPE CACHE PARTITION". To select it, press the "HOME" button once.

8. Now select "YES" by scrolling down and then select the entry with the home button.

9. The Wipe Cache partiton will now be executed on your Samsung Galaxy Watch. This takes a few seconds. Afterwards, the recovery menu is displayed again. Now select "Reboot Now" to restart the Samsung Galaxy Watch.

If this does not help or alternatively you could see if resetting the Device helps, would need to pair again. Go to Settings-General-Reset.  some more detail in this article https://9to5google.com/2022/09/14/reset-galaxy-watch-5/ 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.