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Original topic:

Lost Right Earbud. Cannot turn up volume.

(Topic created on: 23-05-2021 11:22 AM)
AssassinTeddies
First Poster
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Wearables

My husband recently bought a pair of Galaxy Buds Pro, and just as fast as he bought them he lost the right earbud. This would be fine but one day i was resting my hand on my left ear and accidentally turned the volume down and now its stuck down! Is there a way to fix this or are we out of luck. If theres not a way around this Samsung make one! We should not have to spend money on a whole other pair because Samsung wont fix this, or give us an option to use the left earbud for volume up as well. 

4 REPLIES 4
Kali20
Journeyman
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Wearables
You can try resetting the buds in the Galaxy wearable app 1st.

I believe you can order single bud only either right or left through customer service.
0 Likes
Barford1011
Navigator
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Wearables
You should be able to track the puds Pro with devices and hopefully you will find your lost one
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Joeeye
Big Cheese
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Wearables
You can turn the volume back up via the device it's connected to.
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IT47
First Poster
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Wearables

Just contacted Samsung UK and they don't replace single buds what a rip off you have to buy a whole new set. How can you complain to Samsung? If they can't replace a single bud that seems an intentional sales ploy and you should buy elsewhere if that's samsung's policy. All my items from buds, watch, phone, tv and audio have been samsung and I replace some items every year but not any more unless they resolve this issue. I have been badgered by the rest of my family to do the apple route which I have resisted but now I will.