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Original topic:

Left ear buds plus is not connecting.

(Topic created on: 02-10-2020 09:02 PM)
ALahson
Journeyman
Options
Wearables

Hi

I was using both ear buds this morning. Battery was completely drained so I put them back in the case to charge.  Now I can see that they are both charging but only the right ear bud connects. The left one doesn't connect. 

 

I have attached images showing the wearbles app. A picture of both ear buds charging and a picture of the left ear bud charging. 

15988142080724226566021584622510.jpg

15988142712707933803837973154912.jpg

15988142964384071755448346218722.jpg

Screenshot_20200830_195533_com.samsung.accessory.popcornmgr.jpg

 

19 REPLIES 19
Agup
First Poster
Options
Wearables
Hi this is happening to mine on the right side, tried suggestions above. have you had any luck? thanks!
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ALahson
Journeyman
Options
Wearables

No I've done the above and nothing changed. I've got an appointment with Samsung tomorrow. I'll see what they say. 

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Solution
ALahson
Journeyman
Options
Wearables

Went to the Samsung store and they advised they will either fix them or replace them with new ones. Got to say one of the best customer service I received.

 

No receipt or proof of purchase required. They said the only time they won't fix or replace is if its water damaged or if they are dropped. 

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Snowgirl
First Poster
Options
Wearables

I too face the same issue and tried all options but nothing worked. As I brought the product in US and currently I am in India Samsung is not covering the warranty

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masood5064
Student
Options
Wearables

hello i have same problem please help me.

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masood5064
Student
Options
Wearables

please help me about how solve this problem.

Samsung helper 

other friends

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ALahson
Journeyman
Options
Wearables

Hi. Hi I took it back to the Samsung store. And they completely replaced it.

 

I would suggest calling Samsung and raising a complaint as it is not something you did. This is an issue with device so basically it was purchased with a fault. I would take this through the complaint department not the store. 

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AB328
First Poster
Options
Wearables

Place the disconnected bud in the charging case and leave it open for about an hour it worked for me.

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AB328
First Poster
Options
Wearables

This is me after a week with only one working bud.

Screenshot_20201009-215545_Galaxy Buds+.jpg

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Diego115
First Poster
Options
Wearables

Did you disconnect  the other bud from your phone or left it connected, and where was your other bud in the case as well or outside the case

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