Left Ear bud will not charge

[Members_LI2RYXN]

Hi

Am having issues with my ear buds not charging.  Have only used them once and then left them for a few months and didn't use them.  Then went to try to re-charge them and they wouldn't charge at all.  Fiddled with them and then managed to get the right ear bud to charge.  Left ear bud simple will not charge at all.  I have tried cleaning the case, resetting the wearable app, bluetooth on and off - basically all the tips found in the community support pages and nothing - simply won't work.  Very disappointed that after one use they won't work.  Help!

Many thanks

Audrey

[PANDA9]

If the batteries have not been charged for a long time – if you keep your wireless earbuds in storage for a long time and do not use them, the lifespan or battery life can reduce. Also, the battery can over-discharge and result in the death of the batteries. When any these happen, your wireless earbuds can have charging issues.

[strawberry cake]

hi @PANDA9 

if done with steps

try connecting with other device as we cannot reset the not "connected bud"

if persists,

arrange a repair of your buds by contacting support below

link

ta😉