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Original topic:

iconx battery drain

(Topic created on: 21/01/20 15:43)
Utkudemir
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Wearables

I have earbuds model SM-R150 and cardle EB-PR150. I insert the buds inside of the cradle and close the cover, and fully charge. I remove from the charge and put it on the shelf. After few days even I never use its battery become empty. I feel it does never turn off.

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6 REPLIES 6
AntS
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Hi @Utkudemir , :smiling-face:

 

I found this general guide for the IconX on our website: https://www.samsung.com/uk/support/mobile-devices/set-up-and-use-the-gear-iconx/ 

 

From what you've said, I'm wondering if a restart on the buds will help. :thinking-face: From that guide above:

 

IconX_restart.JPG

 

Utkudemir
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Thanks, I will try.
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Utkudemir
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Didnt help.
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CarlH
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Do you have them connected to a phone, @Utkudemir?

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Utkudemir
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Yes, during usage I connect it to the phone and use them without any problem. After usage I switch off all nearby bluetooth devices, I recharge and put them on the shelf as the future usage. After few days, I find the device with an empty battery.
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AntS
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No worries. Cheers for trying that out and getting back to us, @Utkudemir. I reckon that if a reset had no effect at all then it's best to get your  buds and cradle checked out at your nearest Samsung Support Centre.

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