21-01-2020 02:43 PM
I have earbuds model SM-R150 and cardle EB-PR150. I insert the buds inside of the cradle and close the cover, and fully charge. I remove from the charge and put it on the shelf. After few days even I never use its battery become empty. I feel it does never turn off.
28-01-2020 01:48 PM
Hi @Utkudemir ,
I found this general guide for the IconX on our website: https://www.samsung.com/uk/support/mobile-devices/set-up-and-use-the-gear-iconx/
From what you've said, I'm wondering if a restart on the buds will help. From that guide above:
29-01-2020 05:34 AM
03-02-2020 06:51 AM
03-02-2020 02:40 PM
Do you have them connected to a phone, @Utkudemir?
03-02-2020 10:43 PM
04-02-2020 01:56 PM
No worries. Cheers for trying that out and getting back to us, @Utkudemir. I reckon that if a reset had no effect at all then it's best to get your buds and cradle checked out at your nearest Samsung Support Centre.
12-08-2021 07:31 PM
Did you manage to fix the problem @Utkudemir? I have the same issue with mine. Since I bought them almost three years ago I do not have any warranty anymore. @AntS.