I've pre ordered the new galaxy s20 note but no clear indication how to apply for the pair of free galaxy gear buds do we have to wait till we get the phone first.
I believe you have to wait as they will require some proof of purchase regardless if you've ordered it from them or not. At least that's how I had to claim stuff last year.
30-60 days from purchase, electronic uploadable proof purchase, 20202samsungpromotions/O2summer. Submit proof, IMEI number, just wait for validation and confirmation email
I've tried a few times. through chat and phoning o2 and get told the same answer. wait till your 30 days. they send you a link thats out of date. even though I've brought my item before the end time 07/08