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Original topic:

Google play services causing watch to disconnect

(Topic created on: 19-11-2023 09:31 AM)
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sdcu
Apprentice
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I have a Galaxy S23 Ultra paired with a Galaxy Watch6 classic and since the latest November software update (phone) my watch keeps disconnecting

It is very annoying, support weren't able to find out anything wrong said to send the watch for repair but I am about 95% sure it is a software issue.

I have factory reset both my phone and watch and it still happens. 

Since the S23 software update I see google play services wasting so much battery too, to the point that the phone gets warm. I have reset all of its cache/data, turned off auto-app updates, nothing helps.

The watch might be connected for a day then it just drops, if I go and kill google play services app it connects immediately. All my other bluetooth devices work ok on the phone.

Anyone got any any permanent fixes for this?

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3 REPLIES 3
CGCristi
Pioneer
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Hello.

 

Hmmm, thats a weird situation. Maybe try to update Google Play Services?

Or try to contact Google. This might be a bug on their side making it unable for your watch to connect.

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rogersdave77
Troubleshooter
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Do you wipe phone partition cache after every update? It's good practice to do it to keep phone running smoothly
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sdcu
Apprentice
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No I didn't but a factory reset should have resolved it.

However maybe I had some "bad settings" and when I restored from back up in samsung cloud they got applied again making the "reset" useless.

I don't get why killing the service makes the watch connect instantly though, it can work for a few hours then I have to kill it again, very annoying.

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