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Original topic:

Gear 360 error message 010 not valid serial number

(Topic created on: 13/11/20 15:59)
Johnjh
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Wearables

HI My Gear 360 camera has stopped working with the PC app Actiondirector (64 bit). When I try to connect I get the error message "failed to connect 010 not a valid serial number". Also same if I manually enter the serial number off the camera screen. I have had the camera from new and it has always worked until now. anyone got a sloution or know how to fix this. I have removed and reinstalled my app to make sure, but still the same.

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