Galaxy watch not connecting to mobile data

[apshep]

This seems to be a well known issue and I'm surprised there is no thread here, anyway most 4G EE Galaxy Watches seem to be affected by a software fault which has stopped them connecting to the EE network. I've tried resets, software updates etc, spoken to EE tech support level 1 and 2 and the conclusion is that the last software update by Samsung caused the problem and there is currently no fix.

I've only had the watch 7 days and I'm very disappointed! Thought I'd purchased a 4g/LTE watch and have paid for that but all I have is a watch that can only function with the Bluetooth connection.

EE thread can be seen here https://community.ee.co.uk/t5/Other-phones-gadgets-tablets-and/4g-Galaxy-Watch-Issues/m-p/744059#M14...

[Anshum]

I have a samsung galaxy watch 42 mm and i have galaxy m31s. I can connect my watch via blutooth and access almost every function, however when i try to connect to e-sim on my jio number i am getting struck. Spent entire day yday between samsung cafe and jio store. They decided that they will reissue sim, did that but still no progress. 

As i go to Jio login page and i select option to create JIO id, on the landing page i enter my mobile number and select generate OTP.  Screen does not changes after that, it gets struck at that page only with no activity. If i enter other jio numbers it does connects me properly. Very frustrated after trying hard and wasting 2-3 days