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Original topic:

Galaxy watch burns

(Topic created on: 23-09-2023 10:55 PM)
69Harris
First Poster
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My watch is burning my wrist! # galaxy

20230923_175351.jpg

 my watch is burning my wrist!

5 REPLIES 5
Glenntech
Samsung Members Star ★
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Can you send a DM to @Sam_UK with details of the device and any other details relevant
Samsung will take these things seriously and will want to liase with you
If you go into your profile and tap on the Direct Message
AndrewL
Moderator
Moderator
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@69Harris: I'm really sorry to hear that you have encountered this issue while wearing your Galaxy Watch. Further to the above, if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively, please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch with the relevant Support Team in your region, and an advisor will be on hand to assist you further. 

DKZIE
Navigator
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If your watch or strap contains titanium, some people are sensitive to titanium. I had the same issue many years ago with a titanium watch. It will feel like a burning sensation.
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AshS23ultra
Maestro
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It looks like an allergic reaction as if the actual watch was burning you it would be doing it in a very small area where the sensors are
69Harris
First Poster
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I have wore a galaxy watch for years. I do not see why it would start to effect me and plus I am not allergic to the metal and it's also wear the band sits as well. It's causing boils

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