09-01-2022 08:26 AM
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In the last couple of days the Bluetooth on my new watch has stopped working. On the watch when I go to setting to turn Bluetooth on it doesn’t the ‘switch’ flicks to the on position but it doesn’t turn on.
I have followed support suggestions to remove watch from phone but it doesn’t reconnect so went to the last option to reset the watch…now I cannot get past the first stage to connect via wearables app. I now have expensive watch that doesn’t even tell me the time!
Any solutions to fixing this?
09-01-2022 08:35 AM - last edited 09-01-2022 08:37 AM
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These pages maybe helpful to you
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
https://www.samsung.com/us/support/troubleshooting/TSG01203386/
09-01-2022 08:43 AM
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Thanks Steve, the first one was the one I followed initially, tried the second but still no luck.
09-01-2022 08:58 AM
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09-01-2022 09:07 AM - last edited 09-01-2022 09:07 AM
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The app cannot find the watch.
09-01-2022 10:32 AM - last edited 09-01-2022 10:34 AM
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This page may help
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
09-01-2022 01:35 PM
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Thanks
21-06-2022 03:04 PM
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The same issue here..and any of above help. I cant get further than welcome screen
20-07-2022 07:08 AM
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Hi, were you able to fix this issue? I got the same problem, bluetooth switch does not turn on and then after reset cannot go beyond welcome screen, not getting detected on phone. This happened to me after I activated esim.
