Galaxy watch 4 classic Bluetooth not working

[Stuart856]

In the last couple of days the Bluetooth on my new watch has stopped working.  On the watch when I go to setting to turn Bluetooth on it doesn’t the ‘switch’ flicks to the on position but it doesn’t turn on.   

I have followed support suggestions to remove watch from phone but it doesn’t reconnect so went to the last option to reset the watch…now I cannot get past the first stage to connect via wearables app.  I now have expensive watch that doesn’t even tell me the time!

Any solutions to fixing this?

[xSteveuk]

Hi,
These pages maybe helpful to you

Samsung smart watch will not connect to a phone

https://www.samsung.com/us/support/troubleshooting/TSG01003238/


https://www.samsung.com/us/support/troubleshooting/TSG01003105/

https://www.samsung.com/us/support/troubleshooting/TSG01203386/

[Stuart856]

Thanks Steve, the first one was the one I followed initially, tried the second but still no luck.

[xSteveuk]

Try long pressing the Bluetooth icon to scan for connection or try Turning off on Bluetooth

[Stuart856]

I would if I could, the problem is I cannot get there...having reset the watch. It will not get past the screen saying continue set up on the Wear app. I have no way to get to anything else...it is naturally most frustrating.

The app cannot find the watch.

[xSteveuk]

Hi,
This page may help

Samsung smart watch will not connect to a phone

https://www.samsung.com/us/support/troubleshooting/TSG01003238/

[Stuart856]

Appreciate the help, looks like a service fix needed.

Thanks

[Members_hvsLAi1]

The same issue here..and any of above help. I cant get further than welcome screen

[VinXD]

Hi, were you able to fix this issue? I got the same problem, bluetooth switch does not turn on and then after reset cannot go beyond welcome screen, not getting detected on phone. This happened to me after I activated esim.