I bought the samsung galaxy watch 4 as soon as it came out and was so excited! After 2 months my watch band broke. I called Samsung support and was told they would not provide any replacement or discount and I could buy a new watch band online. Crazy! I had my apple watch for 4 years with no problem. Has this happened to anyone else?
Seems like their customer support has really slipped
Did Samsung help you?
Even if Samsung replaced it for free, it will just break again. Save yourself some hassle and buy a replacement off Amazon that isn't Samsung branded!
Same issue here, except mine took less than 2 weeks to break, I contacted Samsung to see what could be done and they gave me a truly idiotic solution that involved shipping the whole watch back... An absolute flaw in band design that absolutely needs to be corrected (the rubber is to thin and weak for a watch that requires a snug fit).
Btw never had an issue with my Samsung Sports watch from a few years ago, I literally still have it and the band is intact.
I literally haven't had the time to deal with the shipping away etc... I'm literally holding the watch together with zip ties. An absolute shame.
Let me know if you find something worth replacing the broken band with. Good luck