Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Galaxy watch 4 - Band Broke

(Topic created on: 06-10-2021 08:29 AM)
Mike23
First Poster
Options
Wearables

I bought the samsung galaxy watch 4 as soon as it came out and was so excited! After 2 months my watch band broke. I called Samsung support and was told they would not provide any replacement or discount and I could buy a new watch band online. Crazy! I had my apple watch for 4 years with no problem. Has this happened to anyone else?

Seems like their customer support has really slipped

Did Samsung help you?

Galaxy watch 4.jpeg

4 REPLIES 4
WelshPaul
Helping Hand
Options
Wearables

Even if Samsung replaced it for free, it will just break again. Save yourself some hassle and buy a replacement off Amazon that isn't Samsung branded! 


My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds2 > Model: SM-R177NZKAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
  • Samsung One Ui 4.0 / Android 12.
0 Likes
Juan M
First Poster
Options
Wearables

Same issue here, except mine took less than 2 weeks to break, I contacted Samsung to see what could be done and they gave me a truly idiotic solution that involved shipping the whole watch back... An absolute flaw in band design that absolutely needs to be corrected (the rubber is to thin and weak for a watch that requires a snug fit).

Btw never had an issue with my Samsung Sports watch from a few years ago, I literally still have it and the band is intact. 

I literally haven't had the time to deal with the shipping away etc... I'm literally holding the watch together with zip ties. An absolute shame. 

Let me know if you find something worth replacing the broken band with. Good luck

0 Likes
Wilky76
First Poster
Options
Wearables
Same problem here bought it on release and exact same problem I'm not gonna replace it with another Samsung Watch 4 strap at £40, only for it to go again in a couple of months.

I've replaced the strap with a magnetic one.
0 Likes
Tharsan1993
First Poster
Options
Wearables

my band is broken and its been only been like 1 week  since i bought it 

0 Likes