Galaxy watch 4 - Band Broke

[Mike23]

I bought the samsung galaxy watch 4 as soon as it came out and was so excited! After 2 months my watch band broke. I called Samsung support and was told they would not provide any replacement or discount and I could buy a new watch band online. Crazy! I had my apple watch for 4 years with no problem. Has this happened to anyone else?

Seems like their customer support has really slipped

Did Samsung help you?

[brokencos]

Exactly the same happened to my son's watch, so I was looking for a solution. It is annoying that a brand new product breaks so soon and Samsung is not willing to assist. It is faulty design and they should own it.

[ldjc21]

Hello, seems that Samsung has step up their game, I am sorry to hear you all had a pretty unpleasant experience, but I wanted to comment and let you all know, that I had the very same issue.  I purchased a watch strap, in which sadly, no more than 3 weeks and it ripped / broke in the very same spot as the picture shown by @Mike23 . So any way, called them, was on the call for no more than 5 min, and they will be sending a return label for my damaged straps, and will be sending me a pair of new straps. Very happy with the outcome. Thanks Samsung!