Earbuds not working OK call again

[M3y]

I am writing a 3rd complaint about this because no one answered my 2nd one. My earbuds are connected to my phone right. But when im on ccall the sound is coming out through the phone speaker and no earbuds speaker. This is happening on snapchat only but on every other app the media comes put through the earvuds. The call button is on in the settings and I gave restarted them 2 times. I've asked Google because you guys haven't resp to me and it's annoying so can u please help

[keith30]

Know good complaining on this forum as this is the community site. You need to raise your question in the support section on here and give your query or feedback there.

[M3y]

I don't get what your saying.

[keith30]

You need to go though the support section on this members site. The Samsung engineers don't
Read what the members say on the community forum part. Click the support bit on here and give your report that way.

[M3y]

Okay, thank you very much

[Twysted]

From my understanding of your message, you're trying to use bluetooth headphones on Snapchat for calls. I've done this successfully in the past so I know its possible. Assuming you want to be able to use the headphones while on call through Snapchat, you might want to check your permissions for Snapchat in your phone's settings, as well as checking Snapchat's settings. If the settings reveal nothing useful, you might want to consider contacting Snapchat support about that since it seems to be an issue only with that app.

P.S: When using bluetooth headphones, usually they connect audio for calls and media differently. make sure when you connect them in the Bluetooth settings that it displays "connected for calls and audio". some bluetooth audio devices don't support calls, and without knowing the specific devices you're using, that may also be a reason this isn't working. 

I hope this can be helpful to you, Cheers!

-Henry

[M3y]

I will try to do the support button on snapchat but just to let you know that it only stopped working recently. It has worked before and then it just stopped and I'm very confused. Thank you for the advice though. I will surely use it

[M3y]

How do you do that?

[M3y]

The snapchat support system doesn't have anything linking to my problem

[Twysted]

Snapchat has been notorious for not supporting Android devices and they clearly have a bias for Apple. with that being said, Snapchat support should be your last option for this issue. I'm not sure what you were asking for clarification on earlier, so I'll go into a bit more detail on what I've said so far. 

Bluetooth Settings

• Go into your phone's settings.
• Tap "Connections"/"Bluetooth"
• Go to the audio device you are using

If the device is connected to your phone, under the device's name you will see it's connection status.

If the device is not connected, you can tap the gear icon next to the audio device and you will see some switches for calls and audio, make sure those switches are set to on. If you don't see a call switch and only an audio switch, this lets you know that the device doesn't support calls.

App Permissions

• Go to your phone's settings.
• Go to Apps.
• Search for the app (Snapchat in this case).
• Click on the app and then click on Permissions on the next page.

On the App Permissions page, you'll see everything Snapchat is allowed to use, one of those is labeled "Nearby Devices". Make sure that is set to "Allow".

I'm sorry Snapchat support didn't seem to have anything helpful for you. If you need any more assistance feel free to shoot me a message.