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Hi guys. if you're referring to the Galaxy Buds+ promotion with the S20 range from O2, then you should be able to claim via the Benefits section of the Samsung Members app 30-60 days from the purchase date. If you're still having issues after 30 days, then please proceed with your claim using the link below.
https://20202.samsungpromotions.claims/gb/en/claims/o2summer/get-started