I have my new Galaxy s21 purchased on pre order. I was waiting for my Galaxy buds Pro. Yodel have admitted liability confirming they delivered to the wrong address, they have informed me to contact Samsung and inform me that they have also done so.
I am getting no help whatsoever, from Samsung I have gone through their promotions team, their general help both via e mail and telephone.
They are just ignoring me now, any ideas who I need to contact.
They advised sent me the investigation form to fill in which I did.
I also forwarded all the emails between myself and Yodel, at least 10.
Yodel admit they delivered to the wrong address, they even sent the driver back to the address he delivered to, to try and recieve the parcel. They have even sent me an e mail stating "the driver returned to the address that he is 100% he delivered to," but the person at the address denied recieving it.
They keep telling me I should contact Samsung and that they have also contacted the sender (Samsung promotions) they are now telling me that they have "exhausted their resources on this matter"
I have everything logged and recorded that they 100% agree they delivered to the wrong address.
I wasn,t sure if I should go the small claims court.
I am very frustrated that they have admitted liability, but insist I must contact Samsung. Just a stressful situation, I dont understand that they admit they are wrong but I still have to send e mails every day for weeks.