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Can you return buds 2 after opening them?

(Topic created on: 30-12-2021 07:07 AM)
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plsdeluno
Explorer
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I was wondering if you can return buds after opening them and trying them if you are not happy with them? Would a full refund be issued if you can return them?
Thank you
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3 REPLIES 3
xSteveuk
Mastermind
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Hi,
Due to health and hygiene reasons, earphones and headphones can only be returned for a full refund if they are unopened within 30 days of purchase and are completely sealed
(( or faulty ))

You could contact support

https://www.samsung.com/uk/support/contact/
plsdeluno
Explorer
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Thank you once again for your help.
plsdeluno
Explorer
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That makes sense what you have said. I have followed the link what you sent for live chat, they said it is ok to open every thing and try it out then if not satisfied send them back for a refund. I got a copy of the chat forwarded to my email from them.