Hi
Try Below
Shut down the smart device, and leave it off for at least 30 seconds,
Then power it back on. Then, try pairing the buds to your device again by navigating to Settings > Connections > Bluetooth. ...
Finally, reset the buds via the Samsung Wearable app > About earbuds > Reset
This page maybe helpful also
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/