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Original topic:

Can not install samsung health update.

(Topic created on: 29/05/19 21:49)
baster555
Apprentice
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Wearables

After Samsung Galaxy Watch 42mm with One UI update,  I can't install Samsung health update on the watch. Watch just disconnects when update is installing. I have Samsung Galaxy S9 (One UI)  &   Samsung Galaxy Watch 42mm (One UI).

69 REPLIES 69
smartsiam
First Poster
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Wearables

Same for me Galaxy Watch 46mm and Galaxy note9.

Upgrade will download and then install forever....

 

Same issue while trying to install new Apps to the watch.

 

GreatAnubis
Explorer
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Wearables

Same here Galaxy Watch 42mm

DefianceBG
New Member
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Wearables

Same for me, Galaxy note 9 with Galaxy watch 46mm

LubosX
Just Browsing
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Wearables

I have the same issue on my Samsung Galaxy watch 46. It shows me there is a update for Samsung S Health available, but when I try to update the watches disconnects...

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Chris13Fr
First Poster
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Same for me with a Watch 46

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Frank071
First Poster
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Same here with 46mm and OnePlus phone

 

edit: unlike others I was able to install another app, but the installation of the Health app still ends in loosing connection with the watch and a botched install. So it has something to do with this specific app, so it seems - or at least with an app that has a close relation to the connection between watch and phone.

Vitalm
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Wearables

Same with 46mm, OnePlus 5T

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giux86
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i have the same problem 🤔

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KeldonCZ
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Same in my case. I am able to download it, but during installation phone lose connection with watch. OnePlus 6 and Galaxy watch 46mm

NicovD
Apprentice
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Wearables

Same in my case. I am able to download it, but during installation phone lose connection with watch. Galaxy S9 and Galaxy watch 46mm

KatManDu
First Poster
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Wearables

Galaxy S8+ (One UI) and Watch 46 mm (One UI) here.

Had the same problem as you. Fixed by

1.  Update Samsung Health on Watch and let it disconnect.

2. Reconnect manually and make a backup of Watch to account.

3. Reset Watch, put backup back.

4. Samsung Health is now updated on connected Watch.

 

Edit 3:
Factory reset ...

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giux86
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Doesn't work on samsung s9+ and galaxy watch 46 mm

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baster555
Apprentice
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In my case it doesn't work.

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MCHICHO
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Didn't work for me
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AndreiSarbu
Apprentice
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Same here on Galasy S8.

 

Reset is not fixing the problem but I've discovered that you can install apps / watch faces through Galaxy Store app from watch itself.

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OvidiuB
Apprentice
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Same here on S10+ and galaxy watch 46mm.

No matter what I try, even resetting the watch, the update won't install
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Fellgarm
New Member
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Same for me, 46mm with Pocophone

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bogdanoctavian1
New Member
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Same here on Note9 and galaxy watch 46mm.

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GreatAnubis
Explorer
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I've tried resetting Galaxy Watch.... I was hoping I'll fix the issue that way. Nope. Don't do that, the issue remains. 

KiRiON
First Poster
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Wearables

Same here with a 46mm Galaxy Watch. The comments in the german Samsung store has around 900 posts with this Problem. Samsung Hotline didnt know what to do.... Hello Samsung?