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Original topic:

Can not install samsung health update.

(Topic created on: 29/05/19 14:50)
baster555
Apprentice
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Wearables

After Samsung Galaxy Watch 42mm with One UI update,  I can't install Samsung health update on the watch. Watch just disconnects when update is installing. I have Samsung Galaxy S9 (One UI)  &   Samsung Galaxy Watch 42mm (One UI).

69 REPLIES 69
baster555
Apprentice
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Wearables

I asked about this problem to Samsung.lv. They could no help. Samsung - what happened ....

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GreatAnubis
Explorer
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Wearables

So, am I eligible to ask for refund? It's not working add they told.

baster555
Apprentice
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Wearables
You can try to do it. Only, then report the result.
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pinkfloyd
Apprentice
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Wearables

Same problem here, with "Samsung health" and "Find my Car", two other apps work

 

Can confirm the disconnection of the watch after trying update.

OvidiuB
Apprentice
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Wearables

According to this article from Sammobile, there's a software update for Galaxy Watch which improves the stability of a Samsung Health update. 

For the moment, I dont have this SW update for my watch but I really hope it fixes our problem here.

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mik2258
Explorer
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Wearables
I don't see the update available yet.

This article says that description of the update doesn't say anything except sHealth stability issues. Maybe we should make the authors aware
what are the issues and how good is Samsung's contact with the community and support for the users ......
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GreatAnubis
Explorer
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I've already installed that patch more than a week ago. I didn't notice any improvements. 

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OVoynikov
Apprentice
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Wearables

Same with my Galaxy Watch 46 and Samsung Note 8. Contacted Samsung Support, sent them the phone's log files. The reply is that I can return the watch for a replacement. How inadequate these people must be to offer to replace hardware for a software issue that will be present even on the new hardware!

 

Just FYI - factory resetting the watch doesn't change anything. As far as I can see, there is no way to update the app from the watch directly - in the My Apps list it shows all apps I have installed manually, but not the factory preinstalled ones.

 

The cache cleaning on the phone apps and services didn't work either.

 

This is a widespread problem reported all over the world. The ball is in Samsung to quickly provide a solution. Keep sending Samsung Support reports, so that they can sooner acknowledge the scale of the problem.

 

animaster84
First Poster
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Wearables
Same in Italy
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baster555
Apprentice
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Wearables

Hello from Latvia.
I still have the same situation (bad).
No one knows what to do.
Samsung is silent.

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GreatAnubis
Explorer
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Wearables

Hey guys I've got a some good news for you. At least most some of you :smiling-face: I've just updated Samsung Health on my Galaxy Watch 42mm.
There are two ways of doing this. The fist one works for some users only - but not me, so I've had to use the second one. Here we go:
1 - Turn OFF - BT on the Watch
2 - Enable WIFI and connect to some Wireless Network
3 - Hit Home button (Lower) and Launch Galaxy Store
4 - Tap three dots on the right side -> My apps -> AND SEARCH FOR -> Samsung Health -> Tap IT.

AND NOW
--- If you can see an option to UPDATE the app -> Option - 1)
5 - DO IT, and wait until it finish updating itself.
6 - Once completed, turn on BT and continue using it as usually.

--- If you CAN'T see an option to UPDATE the app, just an option to Run it -> Option - 2)
5 - you need to go back to the options and RESET your watch - I had to do that for some reason.
6 - pair it again, don't launch Samsung Health on the phone. Jump back to the point [1] - should work.
======================
Voila.

Anyways. I still can't see an option to select Galaxy Watch (as a source for my step counter - just ALL or my mobile) in Samsung Health on my phone. That's still an issue. Let me know if that works for you. Fingers crossed.

AndreiSarbu
Apprentice
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Wearables

Samsung Health doesn't appears in My Apps section / menu. I was able to do this with other apps but not with Samsung Health.

NicovD
Apprentice
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Wearables

Same here. 

GreatAnubis
Explorer
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Wearables
hmm, that's new... have you tried resetting your watch?
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AndreiSarbu
Apprentice
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Wearables
Yes, but it was a soft reset.
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GreatAnubis
Explorer
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Wearables

I did a full reset. You can backup your settings and restore it later. 

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Wiplock
First Poster
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Wearables

I followed the suggested stpeps, but Samsung Health doesn't appear in the "my apps" list of Galaxy Store in my watch. 

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GreatAnubis
Explorer
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Wearables

That's a shame ;( I was hoping you'll get the same as me.  After updating it reports v4.5.12301 for Samsung Health. 

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KiRiON
First Poster
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Wearables

I think the new Version comes really with latest Firmware. When i check the Version on the clock (tutorial greatanubis) its the newest Version. But the App on the Smartphone showing it wrong and wants to update. The Problem is the Galaxy Wearable App or the Galaxy Plugin and not the Samsung health app. 

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GreatAnubis
Explorer
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Wearables
Not sure but ... Maybe, that could be the reason why I had to reset my watch.
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marko11
Observer
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Wearables

Great anubis, thanks, your steps on page 3 helped me. I needed to reset my watch because I didn't have update option, after reset it was there.

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