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Burn my skin

(Topic created on: 15-09-2023 08:22 AM)
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Ivojames75
First Poster
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Samsung Galaxy watch classic 5 burning my wife skin, it has irritated her and made her uncomfortable 

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5 REPLIES 5
Glenntech
Samsung Members Star ★
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This is something that shouldn't be happening, and it's something Samsung would be interested to find out more about the issue.
If you go into your profile and send a direct message to @Sam_UK and explain the problem and give as much detail as possible
It's something that they would look into
BandOfBrothers
Samsung Members Star ★★
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I agree with @Glenntech do send the message and kr contact your Samsung Support ASAP. 

Until then desist from using the watch. 

I wish you all the best @Ivojames75 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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WalterFox
Navigator
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From my personal experience, watch strip should not be too tight. There should be a slight looseness; otherwise, you may experience skin irritations. There must always be some space between the watch and the skin.
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AaronAJ
Moderator
Moderator
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@Ivojames75 We take these matters very seriously. Please send us a message via @Sam_UK and we'll be happy to help further here.


Daz73r
Helping Hand
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I have the watch pro5 but it's never got hot to burn but when the weather is hot I do find when you get a bit sweaty it becomes itchy so I losen the strap
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