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Original topic:

Buds Pro still falling out

(Topic created on: 23-06-2021 10:25 PM)
marqbland
Apprentice
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Wearables

I've had these Buds since they launched. Unfortunately, they've mostly sat in the case because the main reason I got them was for working out. The higher level of water resistance was a major purchase reason for me. I had the Galaxy Buds+ and killed those a couple of times with sweat (I live in Texas and run). So seeing that these were more water resistant was a major plus. 

When I got them, I loved the way they sound. They sound fantastic when you get a good fit. They were pretty comfortable and that I'd keep them in for hours at a time with no problem.

However, for the main reason I got them, they're terrible (for me).

They will not stay in my ears when I get sweaty. I've come to learn that when I notice that the bass has fallen flat in my music, I have seconds before the bud will fly out of my ear. I have tried all of the ear tips, twisted the buds to make sure that they stay in, but nothing works.. My Buds+ had wing tips and were a bit skinnier than these Buds, which made a huge difference apparently. Those never ever fell out. The Buds Pro fall out every single time I do anything more than sit still. I keep coming back to Samsung's website looking to see if maybe they've created wing tips that can be added to the Buds Pro, but nothing. 

Has anyone else with apparently weird ears like me found something that worked? 

6 REPLIES 6
Rich11751969
First Poster
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Wearables
I sent mine back for exactly the same reason. IV even brought this to Samsung attention but no reply as usual! You could try third party eartips but you shouldn't to. I ended up getting a different make which are way better and stay on! It seems this is a huge problem with 100s of people complaining about this issue.
marqbland
Apprentice
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Wearables

Thanks. Yep, I even tried third party ear tips, but the ones I tried held on to sweat for a long time and the bud still slipped out. It seems that it's not actually that the ear tip part that slips out, but that chunky butt of the bud is what starts sliding since it doesn't sit in my ear as far as the Buds plus did. Hopefully Samsung releases some wings or something for these. I'm far beyond the return period unfortunately 😕 

KholaI
Moderator
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Hey @marqbland !

We don't have wingtips for the Buds Pro but we do have sleeves! If you'd like me to arrange these to be sent out, please drop me a message! 

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marqbland
Apprentice
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Wearables

Thank you. Sure, I’d be interested in trying to see if that helps the problem. How can I message you directly? 

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KholaI
Moderator
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Wearables

Apologies @marqbland !

It appears you'll have to get in touch with our Customer Support directly, to get these arranged. For more info on how to get in touch, please click on the following link: https://www.samsung.com/uk/support/contact/

 

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marqbland
Apprentice
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Wearables

Thank you. I'll reach out to them. 

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