04-09-2022 08:43 AM
02-04-2023 11:43 PM
I've had these buds a while now and everytime I've worn them I suffer so I just have buds 2 wasting away
03-04-2023 12:00 PM
@Kristeelu: I noticed in your initial post that you mentioned paying "1,100 bucks". Am I right in assuming that you are based in the US? If so, I strongly recommend reaching out to the Samsung Support Team in your region to report the issue, and an advisor will be able to get this escalated for you.
https://www.samsung.com/us/support/contact/
11-04-2023 05:28 PM
I had same reactions as was mentioned in this topic. I tried not using them for several weeks, my ears healed nicely and after using them once for about an hour I had the same reaction next day. What should I do? I was very excited in the beginning, since these seems like high-quality earphones, but are unfortunately completely unusable for me.
11-04-2023 07:50 PM
@GalaxyEnjoyer: I'm really sorry to hear that you have encountered these symptoms while wearing your Galaxy Buds2 Pro. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.
12-04-2023 03:55 PM
I have exactly the same problem as described!
But it can't be just an "alllergy to silicone" because I have used similar earbuds in the past, extensively, without any symptoms. It's only with those that it appeared. There must be something in the composition of their silicone that triggers that reaction. Very annoying!
21-04-2023 05:29 PM
27-04-2023 11:49 PM
28-04-2023 04:17 PM
@kkayrul: I'm really sorry to hear that you have encountered these symptoms while wearing your Galaxy Buds2 Pro. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.
14-06-2023 11:12 PM
Just dealt with this myself. Didn't have a problem with the Buds 2 Pros in White, but I lost those and bought a new pair in Graphite. Immediately had the severe symptoms you describe. Seems like users are split on whether to blame the nickel or the methacrylate, but god in heaven it was terrible. Last time I used them was for an hour or less. Had severe symptoms not three hours later. Still dealing with the irritation a month later. I asked for an exchange but Samsung refunded me instead- sucks because I bought during a great sale and if I want to try the Whites again I'll have to buy at an increased price.
15-06-2023 03:10 PM
It's interresting to know it is apparently linked to the color; i.e. the specific chemicals used in the colors black.
Fortunately I went to the shop where I bought them and got a full refund voucher and bought another brand. No problem with it yet.