Big issue with watch 5 not showing caller id with incoming calls

[ashouhdy]

hello, am facing a big issue with my wifi enabled gw5 paired by bluetooth with s23u all at latest updates , the incoming calls not showing the id as before just the number,

i have hard reset the watch , deleted the wearable app and reinstalled , repaired the watch as new watch , gave all permissions , set the default phone app as default ,, contacts are shown on the watch normally ,, messages too..

but when i have an incoming call the name not shown , just a number ,, very frustrating ,, i would like to have a responce from samsung ASAP ...  how to fix this !!  my other mates watches are working fine with the same configurations !! only mine !! 

watch =  wearable OS 4.0     phone is  one ui 6

[Jethro12]

I have this issue too. I have a Pixel 7 that worked perfectly with the watch and then one day the caller id stopped working. I receive a very high volume of phone calls which is one of the reasons I own the watch . 

The phone numbers show on the watch and I can take the call on the watch . 

Its just that the persons name from my address book only shows up on the phone and not on the watch

[Hamed_li]

Hi everybody

I've the same issue with Galaxy watch 6 and Galaxy Z fold 5

But my huawei watch work correctly 

[Manadalorian]

Hello i have the same problem with my galaxy watch 5 i try on diferent phones samsung galaxy 23 ultra and with samsung 21 fe but no solution.... Samsung become trash on support !

[Members_R295tJ9]

Same thing Happen to me

[ashouhdy]

Even with the latest update i received today the issue still on. ,, time to switch to other brand like Apple iPhone

[ashouhdy]

unbelievable that a smart watch not smart enough to show caller id , i paid premium for S23ultra and latest watch available and have this dumb bug.

how can  i reach Samsung representatives ?

[TamerTimo]

i have update to day but still issue

I see When a call comes in, the number translated to my watch is the one with country code, but without the plus "+" sign. This is incorrect and the watch cannot interpret this to a known ID, thus, displaying only numbers.

For instance my contact number is "+6598765432" or "98765432", with "+65" being the country code. The number which gets transferred to the watch is "6598765432"

Samsung just released a new update for the Watch6C and this issue isn't fixed! My current workaround is to add new numbers without the "+" to my frequent contacts. That's it.

Does Samsung even know about this bug??

anybody here !!

[MaciekPL]

Same issue here - Watch 6 LTE (SM-R945F - soft: R945FXXU1AWK4)  + S23 Ultra

Phone wear app: number shown without country code
Contacts wear app: number present with country code (+48) xxxx
Caller-ID - NOT working on the watch / working without any problem on the phone

[Members_Jy0XqSt]

The same thing started happening to me today. In the middle of the day, just like that. In the morning the IDs were recognised and in the afternoon - the very same number - was not.
It's Galaxy Watch 4 Classic and S21. 
Yes, removing country code from contact information helps, but I put it there for all my contacts for a reason. If my phone can be smart enough to recognise it, so should the watch be.

[OSss08]

Ok so I just bought the watch 5 two days ago. Setup it up last night and it worked fine (I have some call logs showing names from last night). Today morning I got the update, updated it and now caller names are not showing. I did a factory reset etc. nothing worked. I guess samsung will need to fix this and fix this fast.

I'm using S22 Ultra with UI6

Watch 5 is UI5, software version R910XXU1BWL1