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Original topic:

Big issue with watch 5 not showing caller id with incoming calls

(Topic created on: 21-11-2023 12:47 PM)
4854 Views
ashouhdy
Explorer
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hello, am facing a big issue with my wifi enabled gw5 paired by bluetooth with s23u all at latest updates , the incoming calls not showing the id as before just the number,

i have hard reset the watch , deleted the wearable app and reinstalled , repaired the watch as new watch , gave all permissions , set the default phone app as default ,, contacts are shown on the watch normally ,, messages too..

but when i have an incoming call the name not shown , just a number ,, very frustrating ,, i would like to have a responce from samsung ASAP ...  how to fix this !!  my other mates watches are working fine with the same configurations !! only mine !! 

watch =  wearable OS 4.0     phone is  one ui 6

32 REPLIES 32
Acehadi
First Poster
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  • I ve the same issue with my 6 Classic & 5 Pro. Helpppp cause i choose samsung instead of Huawei is originally it shows
ashouhdy
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no reply to us , how can we reach a Samsung employee ?

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AntS
Moderator
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Hi @ashouhdy  and @Acehadi ,  Is the Caller ID for incoming calls working and showing fine on your connected phones?

 

And @ashouhdy: any differences you between your mates' setup and yours (e.g. different model watches, different networks, or different connected phones?)

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ashouhdy
Explorer
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hello sir ,  everything on phone S23u Ui6 is working fine , the watch before the latest update was fine .. , my mates are the same setup , S23u / GW5 all updated to latest  and mine not working them working.

 

i gave permissions on watch and phone to everything 

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AntS
Moderator
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@ashouhdy , Cheers! It's a perplexing one! 😕 🤔 Which country are you based in? Did you purchase your Watch5 from a retailer based in that country? And have you been in touch with local Samsung Support where you are? If so, what did they advise you?

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ashouhdy
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i bought the phone and the watch from saudi Arabia as am working there right now ,, and still there .. didn't go to any Samsung local retailer till now ,, what's confusing is my mate watch and phone we got it same time same retailer and its working fine ,, after digging through the internet i found that its a common bug but didn't find any solution,, its frustrating as the watch now is useless to me .. I don't know who is calling everytime and have to pick up my phone from the locker so basically the watch went useless ... its connected thru Bluetooth & wifi all the time ... can i downgrade to an earlier watch wear os ? if not what shall i do , i reset the watch almost 8 times and gave all permissions , even deleted the wear app from phone and reinstalled but all invain ..,, everything working fine thu , whatsapp notifications , msgz  even messenger !  but  caller id is dead  ,, just a number.

3laa87
Student
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I have the same problem with samsung watch 6 and s23 ultra all names with country code don't show the caller name on watch 

ashouhdy
Explorer
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any name with country code is not shown ...   how can we reach Samsung to fix the bug ,,,  many people has this issue ..

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ashouhdy
Explorer
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@Samsung officials  @Samsung @AntS 

 

Up please , mention any official employees.. i need a refund for the watch or a fix

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