Wearables | Samsung Community UK

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AKG N700nc loss of sound on the left hand earphone

Posted by 04-06-2020 12:01 PM in Wearables

Hi Can anyone help me ? I purchased the above set of headphones last May 2019 they have worked great for a whole 12 months but last... View Post

22-07-2021 10:00 PM

Have you had any luck in sorting them out as im experiencing the same issue View Post

Galaxy watch app not working

Posted by 21-07-2021 02:41 PM in Wearables

.my watch app samsung health has stopped working. Details on watch not transferring to phone app View Post

22-07-2021 04:10 PM

@Louken29: Please can you take a look at the the troubleshooting steps provided via the link ... View Post

Buds Pro allergic reaction

Posted by 23-03-2021 09:07 PM in Wearables

Hi, it seems like I'm having an allergic reaction to the silicone tips on the Buds Pro. Anyone else? I've used the Buds... View Post

22-07-2021 01:07 PM

I've returned the buds, got new ones and sold them. I've also got gift cards for 2000 skr. About ... View Post

UK BP/ECG is here! - Watch Active 2

Posted by 18-02-2021 09:11 PM in Wearables

The Watch Active 2 OS update with Health Monitor BP/ECG function activated is now available in the UK (finally), just update the watch OS from... View Post

22-07-2021 10:24 AM

I have the same issue "service not available in your country" watch is 5.5.0.2 Galaxy 3 purchas... View Post

Gear fit 2 strap broken

Posted by 02-10-2018 06:27 PM in Wearables

Hi all, the strap on my gear fit 2 has broken and I bought a copy as replacement as I couldn't find a genuine Samsung strap. The copy strap... View Post

22-07-2021 02:05 AM

What is the funniest thing about this whole situation is that all the complaints they are getting... View Post

Galaxy Watch 44mm Battery Drain after Update

Posted by 21-07-2021 04:46 AM in Wearables

Could someone please advise on what is going on. I used to get up to 4/5 days usage out of my watch. I had an update yesterday, after the update... View Post

21-07-2021 07:36 PM

Exactly the same issue. No idea what to do. Even sitting in AC, it will overheat quickly View Post

Galaxy watch active 2 burning wrist

Posted by 10-02-2021 07:53 AM in Wearables

Hi! I bought my first samsung watch last week (samsung galaxy watch active 2), and i love it! However, the heart sensor has starting to burn my... View Post

21-07-2021 07:00 PM

Hey @Agus Tin! We'd like to raise this with the relevant department, please can you send a... View Post

Samsung Health not syncing to Strava

Posted by 01-05-2021 12:47 PM in Wearables

Hello, I just bought got a new Phone, the Samsung Galaxy S21 Ultra. Now I went for a run the first time, synced my Samsung Galaxy Watch... View Post

21-07-2021 05:25 PM

Have you had any success? Does it work now? Having immense problems syncing with Strava. View Post

Strava workout not syncing with app from Samsung Active Watch

Posted by 08-05-2021 12:13 PM in Wearables

Please help! I have been using my Samsung Active watch to record my bike rides and walks using Strava for a couple of months now. They have been... View Post

21-07-2021 04:29 PM

Upload to Strava works perfectly with Garmin and with Amazfit. It does not work with Samsung Heal... View Post

Samsung Galaxy Watch Active - Broken screen

Posted by 21-07-2021 03:21 PM in Wearables

Dear all, This is my first time here and I actually don't find any answer here so ... here I am !Do you know if wearables can be repaired ? ... View Post

21-07-2021 03:52 PM

Hello Cody,The watch is brand new so it's still under guarantee.It's still under guarantee (2 yea... View Post

Sleep tracking has stopped - galaxy watch active 2

Posted by 11-10-2019 01:38 PM in Wearables

I've had my Galaxy Watch Active 2 since it came out and I've loved it.. I hated the original because it was so inaccurate. I've had... View Post

21-07-2021 06:18 AM

I had the same issue. I restarted my watch and restarted the Samsung health app on my phone. Then... View Post

Hard reset galaxy bud plus

Posted by 20-07-2021 07:12 PM in Wearables

Hi, anyone knows how to reset the galaxy earbuds. Problem is that the touch pad is disabled, they are connected to my phone which screen is smashed... View Post

20-07-2021 07:58 PM

I have another Samsung phone, , it doesn't find the buds I'm afraid. View Post

Another Galaxy Buds Pro allergic reaction

Posted by 13-05-2021 03:28 PM in Wearables

Sorry everyone I know this has been covered multiple times but I too am experiencing severe reactions to the Buds Pro earbuds, I have had to have... View Post

20-07-2021 01:03 PM

Samsung collected my buds as I had the same serious reaction. They claim nothing is wrong but I h... View Post

Samsung Health don't show sleep score

Posted by 23-11-2020 09:24 PM in Wearables

Hi, I just bought Galaxy Fit 2 because I want to track my sleep with more detail. I have a Galaxy S9 with Samsung Health and I was using the app... View Post

20-07-2021 11:41 AM

I’ve had nine for a short time. I’ve come to the conclusion it’s just a rather expensive toy View Post

Samsung Galaxy Watch can not count swimming lengths after 3 repairs!

Posted by 11-09-2019 06:57 PM in Wearables

I am frustrated by this watch after purchasing in Dec 2018. It simply cannot count swim lengths! Since Feb 2019 I have reported to Samsung... View Post

20-07-2021 09:55 AM

It was over a year ago but all 3 of my watches are tracking swim lengths perfectly now. Just make... View Post

Location no longer being tracked during exercising (Galaxy Watch & Note 10+ 5G)

Posted by 19-07-2021 02:03 PM in Wearables

Hi there, My location is no longer being tracked when I go for a walk or a jog with my Galaxy Watch, then part way round the walk it asks me if I... View Post

20-07-2021 09:11 AM

Thanks, it wasn't quite the solution but close enough, I tried just clearing the cache of Health,... View Post

Watch face loss after upgrading to S21

Posted by 02-02-2021 12:31 PM in Wearables

Hi all, I have seen some similar threads on this but no answer appears to have been given. I've just updated my phone from the S20 to the... View Post

Anonymous 20-07-2021 07:51 AM

As soon as I saw your answer I tried, to no avail. Not working... Cannot find the watchface files... View Post

A41 and Galaxy fit e

Posted by 19-07-2021 05:08 PM in Wearables

Why does my wearable disconnect constantly? Was fine with previous phone and this one but last couple of months it is painful. Have to re pair... View Post

19-07-2021 06:08 PM

Hmm... ultimately it might be a hardware/software issue that is untreatable by the user. I sugges... View Post

Always on not working

Posted by 18-07-2021 10:02 PM in Wearables

I recently went through an update and ever since the "Always on" option is no longer working. I have confirmed the Always on setting is... View Post

19-07-2021 04:22 PM

I have verified all but the water lock mode, I cannot find that in any of my menus. I checked th... View Post

Hi, I have a Samsung Galaxy Watch 5B5D. Can anyone tell me. The model of this?

Posted by 19-07-2021 12:08 PM in Wearables

All the software states a model number / active. I don't know how to find this out, Thanks. View Post

19-07-2021 01:17 PM

Hi @Keithk1, please press the Home/Power button on your watch > Settings > About watch > What... View Post

Spotify for galaxy active

Posted by 09-05-2020 04:03 AM in Wearables

When I try to play spotify on my galaxy watch active (successfully connected to my buds) I get the message, unable to play please check connection.... View Post

19-07-2021 09:28 AM

I get exactly the same message, did you find a solution? View Post

Samsung Buds Live right ear not producing sound

Posted by 05-07-2021 02:23 PM in Wearables

My earbuds are working fine, apart from the right earbud not producing Sound. the touch controls still work and the buds still charge and... View Post

18-07-2021 11:16 PM

Hi! I'm facing the same issue as OP described. I have tried everything you wrote (AndrewL) along ... View Post

Galaxy buds live

Posted by 13-07-2021 11:33 AM in Wearables

Does anybody know we're I can buy the little rubber things that go round the buds, I've lost 1 View Post

18-07-2021 12:11 PM

Hi @Hel393, if you lost your skin caps, you can purchase a replacement pair from any Samsung ... View Post

Active 3 watch showing weather randomly

Posted by 17-07-2021 08:19 PM in Wearables

My active watch 3 randomly alerts me to the weather throughout the day. It's has only recently started and is more than annoying. I can't... View Post

Galaxy watch run sync to strava issue

Posted by 18-09-2018 09:01 PM in Wearables

I have had an issue with strava showing the wrong time and distance on my runs recorded via the new galaxy watch and synced via health. ... View Post

17-07-2021 04:24 PM

I found this link, which helped me sync the correct timezone. here Basically if your activity ... View Post

Watch active 2 screen problem

Posted by 13-02-2020 12:03 AM in Wearables

2 month old active 2. Screen now unresponsive, it seems to register touches on it's own. I can leave the watch alone on the table and see... View Post

17-07-2021 10:16 AM

My watch suddenly stopped doing this after approx 1 month since my last post. Yesterday i updat... View Post

galaxy buds lives

Posted by 21-03-2021 12:52 AM in Wearables

So my partner recently got his galaxy buds live from the Samsung s21 series promotion. He charged them fully and both buds were working fine. Came... View Post

16-07-2021 03:08 PM

@Tiera: I have edited your response in accordance with the Community policy on dangerous DIY ... View Post

View ongoing workouts in watch that were started on app

Posted by 31-01-2021 07:10 PM in Wearables

Hi. So for the moment Samsung does not allow to add a external HRM to the watches (i have the active 2) but it is possible to add an accessory... View Post

15-07-2021 06:42 PM

Sadly, not that I'm aware. I have a polar strap registered as an accessory but every time I do a ... View Post

Galaxy Buds Live microphone not supported by third party apps

Posted by 24-04-2021 05:41 PM in Wearables

Hi guys, bought Galaxy Live buds and I am so so disappointed that external mic (the one in the buds) is not used in third party apps such as... View Post

15-07-2021 10:05 AM

same problem even when connect to note10plusmost users think that buds live mic send the voice .B... View Post

Galaxy Watch active 2: no strokes data and no swolf

Posted by 15-07-2021 09:42 AM in Wearables

Hi I use my galaxy watch active 2 to swim in the sea. I noticed that while during the training it displays the number of strokes performed, once... View Post