Hola, @Patriciasevilla:
Vamos a ver si l@s compañer@s de nuestro servicio de Soporte Remoto pueden determinar a qué es debido tras revisar la configuración del televisor.
El servicio es gratuito y totalmente seguro, aquí tienes más detalles:
https://www.samsung.com/es/support/remoteservice/
Solo tienes que llamar para solicitarlo:
https://www.samsung.com/es/support/contact/#contactinfo
Una vez lo revisen, dinos lo que te comentan para tener constancia.
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