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Original topic:

Why I'll never buy Samsung products again - 8K QLED Samsung tv

(Topic created on: 08-03-2022 12:53 PM)
AlHants
Journeyman
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TV

Over the many many years I have been a Samsung fan I have always found them to be a reasonable, caring company. However, that all changed when I had the misfortune to spend £2000 on an 8K QLED Samsung tv (model QE55Q700 TATXXU). I had the TV delivered and within 2 days it developed a fault whereby the picture kept dropping to black. Stupidly and regrettably I accepted a replacement of the same model.

Within 6 months, the replacement model developed the same fault and Samsung authorised engineers visited and replaced some of the internal parts. The picture came back and all seemed well, until....

Within another 6 months, the exact same problem again. Samsung replaced more of the internal parts. It came good....until yet AGAIN....December last year another fault has developed which means I cannot watch the tv.

Samsung's response is both dismissive and uncaring - take it up with the people I bought it from. Samsung are not interested in their TV being not fit for purpose or of sufficient quality. I wouldn't mind so much if it was a £50 piece of kit, but to spend £2000 on a TV, you would expect it to work properly for more than 6 months at a time.

I don't think I'm the only customer who has had issues with this model Samsung TV - as can be seen from the replies I've had in a previous posting on this subject and for Samsung just to wash their hands and say they don't give a toss is totally disappointing and unacceptable.

My advice to anyone buying a Samsung product (of any type) is to make sure you do your research - don't believe what Samsung say in their "customer service is important' spiel. I made that mistake, and am now regretting it.

Samsung is no more for me. If anyone wants to buy S21 Ultra 5G, Galaxy watch 4, earbuds, Tab S8 - I am putting them up for sale. I can't guarantee that they will last but, then again, neither can Samsung.

Appalling company.

6 REPLIES 6
Ginga_p
Helping Hand
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Doesn't that model come with a 5 year warranty
G G
Pugs1957
Samsung Maker ★
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This is how things work. You purchased the goods from a third party so your contract is with them and not Samsung, it's not they have washed their hands of you.

JAMES4578
Samsung Maker ★
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Hi @AlHants  The contract is with the retailer as @Pugs1957  has stated. Do you still have warranty on the product?   I appreciate it may have been a frustrating experience  but still it was your decision to accept the same model as a replacement.  From your post it seems you have contacted the retailer since the latest incident in December which you will need to do to seek a further resolution.  There can be issues with some  models from various manufacturers, I have had several Samsung Tv's throughout the years and have encountered few issues personally.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

Pugs1957
Samsung Maker ★
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I believe so but when you've had a third visit to repair an item I can understand why the OP is diappointed. I certainly would return the set as well.

AlHants
Journeyman
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I'm in contact with Curry's. I'll see what they have to say.
ukraine
First Poster
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Until samsung pull out if russia I also will not buy anything samsung again.
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