Why doesn't Samsumg fix the subtitle bug with firmware 1401?

[oliv2000]

I have the Samsumg model Ru7475. In august 2022, firmware 1401 was updated, spoiling the subtitles with external files. It seems to be happening in more 2019 tv models. why hasn´t Samsumg fixed it after 7 months? It seems that Samsumg makes planned obsolescence with its TVs. I amclear that it is the lsat Samsumg product that i have

[Member1029384756]

Hello I have a similar TV UE43RU7410UXZT and I face problems with the 1401 update.

When I play any MKV file with subtitles are not displayed immediately, I must go back some seconds with the left key. And then the last subtitle remain on screen indefinitely until the next sentence. Very annoying.

With the previous firmware it didn't happen.

[heathrun]

3 seconds ago

After having reported this bug, which is so easily reproducable, to Samsung multiple times... after writing here, in a forum that Samsung themselves neither moderate, nor give a flying f about, obviously, I have lost all faith in that company.

I have written to Support again, asking for an update, but I dont think their response will be honest.

I can only repeat:  everybody reading here, should write to

Samsung Support <hotline@email.support.samsung.com>

and link this thread and ask them to immediately fix their bug

[heathrun]

After having reported this bug, which is so easily reproducable, to Samsung multiple times... after writing here, in a forum that Samsung themselves neither moderate, nor give a flying f about, obviously, I have lost all faith in that company.

I have written to Support again, asking for an update, but I dont think their response will be honest.

I can only repeat:  everybody reading here, should write to

Samsung Support <hotline@email.support.samsung.com>

and link this thread and ask them to immediately fix their bug